Returns & Warranty

Ordering Carefully

Because each item is custom made to order, we are unable to provide refunds or cancel orders due to a change of mind once your order has been placed.
If you have any questions before ordering, please contact us and we will happily help you choose the right artwork for your space.

If Your Item Arrives Damaged or Faulty

We follow Australian Consumer Law guidelines. You are eligible for a replacement or refund if your item:

  • Is faulty or has a manufacturing defect
  • Is damaged during shipping
  • Is significantly different from what was shown or described on our website

How to Report a Problem

If your order arrives damaged, faulty, or incorrect, please email us within 24 hours of delivery at hello@loveyourspace.com.au

Please include:

  • Your order number
  • A description of the problem
  • Clear photos of the item
  • Photos of the packaging, including the external box, carton, or tube

Please keep all original packaging, as we require this to process a claim.

Once your return is approved, we will send you a prepaid return label. Please note that all returns must be approved before being sent back. Items returned without approval may be sent back to you, and you will be responsible for the return postage costs.

Our Product Guarantee

We take great pride in the quality of our products, and every item is inspected before it leaves us.
All products include a 2-year product guarantee covering manufacturing faults from the date of purchase.

This guarantee does not cover damage caused by incorrect handling, improper use, or failure to follow care instructions.

Gift Card Terms

Our gift cards do not expire and cannot be refunded once purchased.

Looking After Your Artwork

To help maintain the quality and longevity of your artwork:

  • Avoid hanging artwork in direct sunlight, as this may cause fading over time.
  • Do not hang artwork in areas exposed to moisture or potential water damage.
  • Do not use chemical cleaners on acrylic or plexiglass. Use only a soft dry cloth or a slightly damp cloth with water to clean.